Privacy Policy

1. Introduction

CoHomed ("we," "us," "our," or "Company") operates the cohomed.com.au website and services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, and password
• Profile Information: Address, property details, preferences, and communication settings
• Payment Information: Processed securely by Stripe; we do not store full credit card details
• Communication: Messages, support requests, and feedback

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, and interactions
• Device Information: IP address, browser type, operating system, device ID
• Cookies and Similar Technologies: First-party and third-party cookies for analytics and functionality
• Location Data: General location based on IP address (not GPS)

2.3 Information from Third Parties

• Service Providers: Payment processors, email services, and analytics platforms
• Public Records: Property data and compliance checks
• Social Media: If you link your social account

3. How We Use Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send transactional emails
• Personalize your experience and send marketing communications
• Conduct research and analytics to improve our offerings
• Detect fraud, prevent abuse, and enforce our Terms of Service
• Comply with legal obligations and respond to legal requests
• Send promotional emails (with your consent; unsubscribe anytime)

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

• Service Providers: Payment processors (Stripe), email services (Resend), analytics (PostHog)
• Legal Requirements: Law enforcement, government agencies, or court orders
• Business Transfers: In event of merger, acquisition, or bankruptcy
• User Consent: With your explicit permission for specific purposes

All third-party service providers are bound by confidentiality agreements and use data only as needed to provide services.

5. Data Retention

We retain personal information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained for duration of account plus 3 years for legal/tax compliance
• Transaction Records: 7 years (Australian tax law)
• Analytics/Cookies: Typically 12 months
• Marketing Communications: Until you unsubscribe

You may request deletion of your data subject to legal retention requirements.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure authentication with password hashing
• Regular security audits and penetration testing
• Restricted access to personal data (need-to-know basis)

While we strive to protect your data, no method is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Under Australian privacy law and GDPR (if applicable), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate data
• Deletion: Request erasure of your data (subject to legal holds)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a machine-readable format
• Withdraw Consent: Withdraw consent to data processing

To exercise these rights, contact us at privacy@cohomed.com.au. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies. See our Cookie Policy for details on cookie usage, categories, and how to manage preferences.

9. Children's Privacy

The Service is not intended for children under 13 (or applicable local age of digital consent). We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and notify you.

10. Contact Us

For privacy questions, data access requests, or to exercise your rights: